Privacy

Introduction

Kimberly-Clark Singapore Pte Ltd and its group of companies in Singapore ("Kimberly-Clark") respect and uphold your rights to privacy protection in respect of the collection, use, disclosure and handling of personal information. This Policy details the practices we have adopted to protect your privacy, so that you can feel confident about how we manage the personal information you entrust to us.

What does this Privacy Policy apply to?

This Privacy Policy applies to personal information collected by Kimberly-Clark (and our appointed third parties on Kimberly-Clark’s behalf) in Singapore in connection with the products and services we offer. This includes information collected offline through our consumer hotline, our Customer Advisory Service, marketing campaigns, promotions, sweepstakes, competitions, fairs, sampling, surveys and market research (by Kimberly-Clark or our appointed third parties), and online through our websites, branded pages on third party platforms and applications accessed or used through such websites or third party platforms which are operated by or on behalf of Kimberly-Clark. This Privacy Policy is hereby incorporated into and forms part of the terms and conditions of use of the applicable Kimberly-Clark Singapore sites and when you provide Kimberly-Clark or our appointed third parties with personal information.

This Privacy Policy does not apply to:

  • information collected by third party websites, platforms and/or applications (“Third Party Sites”) which we do not control;
  • information collected by Third Party Sites which you access via links on Kimberly-Clark sites; or
  • banners, sweepstakes and other advertisements or promotions on Third Party Sites that we may sponsor or participate in.

These Third Party Sites may have their own privacy policies and terms and conditions. We encourage you to read them before using those Third Party Sites.

When and how do we collect personal information?

Personal information is any information that can be used to identify you. Kimberly-Clark (whether by ourselves or through our appointed third parties) may collect information from you including your personal information (such as name, age, e-mail, phone number, date of birth, postal address) in the following ways:

  1. through our websites;
  2. when you contact our Consumer Advisory Service in order to make a consumer inquiry or complaint about a particular Kimberly-Clark product; and
  3. when you participate in Kimberly-Clark consumer promotions and market research.

Kimberly-Clark (whether by ourselves or through our appointed third parties) may also collect personal data from your authorized representatives (i.e. persons whom you have authorized, persons who have been validly identified as being you) and from third parties or from publicly available sources.

What do we do with the personal information?

Kimberly-Clark's primary goal in collecting personal information is to ensure that our consumers are satisfied with our products and to provide our consumers with the best possible quality of customer service. We may also use your personal information:

  • to contact you regarding products and services which may be of interest to you, provided you have given us consent to do so or you have previously requested a product or service from us and the communication is relevant or related to that prior request and made within any timeframes prescribed by applicable laws;
  • to contact you to provide you with information on our company’s product launches or upgrades, our company’s product information, upcoming fairs, sampling, promotions, surveys and market research, where you have consented to it;
  • for the purposes of competitions or promotions that you have entered;
  • to send you information, products or samples that you have requested;
  • to respond to your queries or comments;
  • to analyse the effectiveness of our advertisements, competitions and promotions;
  • to evaluate the use of the Kimberly-Clark sites, products and services;

We also use your personal information collected through our websites, Consumer Advisory Service, fairs, sampling, consumer promotions, surveys and market research in the manner described below.

We will take all commercially reasonable steps to maintain the security and integrity of your personal information including the use of computer access passwords, lock-up cabinets, personnel policies and firewalls.

Information collected through our websites

We do not collect personally-identifiable information from you, unless you provide it to us voluntarily and knowingly. This means you are under no obligation to provide personal information when visiting our websites. However, if you specifically agree to follow-up contacts by us or ask to be put on our mailing list, we may require your personal information in order to contact you from time to time.

There are some features of our websites that require you to sign up to use. If you do sign up, we use the information you supply for the purpose of providing products, product information or services you request. Because of the volume of requests we receive, we may have to give your name, e-mail and postal addresses to a fulfillment house or distributor of our products who assist us in carrying out your requests.

Our websites sometimes include notices of sweepstakes or other promotions we are conducting, and we may permit you to enter electronically in some cases. If that occurs, we will use the information in accordance with the section below entitled "Consumer Promotions and Market Research".

Cookies

Like many companies, we sometimes use "cookie" technology on our websites. These cookies are stored on your computer by your browser. When you log in, the cookie tells us whether you've visited us before or you are a new visitor. The cookie doesn't obtain any personal information about you or provide us with any way to contact you and the cookie doesn't extract any information from your computer. We use the cookie to help us identify website features in which you have the greatest interest, so that we can provide more of what you want.

Links

Websites operated by Kimberly-Clark may contain links to other sites operated by third parties. Kimberly-Clark makes no representations or warranties as to the privacy practices of any third-party site and is not responsible for the Privacy Policies of other sites.

Information collected through Consumer Advisory Service

Kimberly-Clark will use the details you provide to our Consumer Advisory Service (whether by e-mail, telephone, letter or fax) in order to provide you with the information, services and products necessary to satisfy your consumer inquiry or complaint. This may involve sending a replacement product, information sheet or follow-up letter in relation to your inquiry or complaint or making a follow-up call. We may also use the information you provide to monitor repeat complaints about a particular Kimberly-Clark product. Your personal information may also (where necessary) be forwarded to Kimberly-Clark's manufacturing plants for the purposes of determining whether further inquiries into the manufacturing processes need to be conducted.

Personal information collected from you by our Consumer Advisory Service may also be used for internal product development and quality control purposes.

Your personal data is stored in a database and we may also keep paper records of all correspondence with you.

Information collected through Consumer Promotions, Surveys and Market Research

Kimberly-Clark will use the personal information consumers' supply to us (directly or through our appointed third parties) via fairs, sampling, on-pack promotional stickers, claim/entry forms, coupons, survey forms, questionnaires, market research and through our websites, for the purposes of organizing these events and providing you with incentives, prizes, samples and other promotional products, information and services. Any personal information you provide to us may be entered into a database, recorded in spreadsheets and kept in hard copy format. That information may be used for Kimberly-Clark future promotional, marketing, sampling, surveys, market research, product development and publicity purposes, where you have consented to it. You may prevent such use of your personal information by opting-out at any time.

Consent

Kimberly-Clark will not collect, use or disclose your personal information without your consent. In most instances, we will ask for your consent explicitly but, in some cases, consent would necessarily be implied from your actions and behaviour. By using our Kimberly-Clark site or otherwise providing Kimberly-Clark with personal information, you are consenting to the relevant Kimberly-Clark company collecting, using and disclosing your personal information in accordance with this Privacy Policy.

Where required by law, Kimberly-Clark will adopt an “opt-in” policy for obtaining consent where express consent will be sought from you when collecting personal data e.g. checking a box or signing a form. Where you provide us with personal data of a third party on behalf of that third party, you undertake and will ensure that the individual whose personal data is supplied to Kimberly-Clark has authorized the disclosure, is informed or and consents to the terms and conditions of this Privacy Policy.

Who do we disclose your personal information to?

We may share your personal information with the Kimberly-Clark group of companies including our parent company, subsidiaries and affiliates.

We may have to disclose your personal information to trusted third parties e.g. our agencies, fulfillment house or distributor of our products, to fulfill the purposes listed above and the purpose(s) which your personal information was collected.

In addition, Kimberly-Clark may disclose your personal data to our legal advisors for establishing, exercising or defending our legal rights, to our professional advisors, or as otherwise authorized or required by law. Kimberly-Clark reserves the right to share your personal data as is necessary to prevent a threat to life, health or security of an individual or corporate entity such as Kimberly-Clark. Further, Kimberly-Clark may disclose your personal data, as is necessary, to investigate suspected unlawful activities including but not limited to fraud, intellectual property infringement or privacy.

Your personal information is never shared, sold, rented or otherwise disclosed outside the Kimberly-Clark group of companies (except as required for any statutory or legal requirements) in ways different from what is described in this Privacy Policy.

If we do share your personal information with third parties, we shall use our best endeavours to ensure that they observe and adhere to the terms of this Privacy Policy.

Transfer of personal information overseas

Personal information may be transmitted to data storage facilities or servers located outside Singapore or to affiliates or trusted third parties based outside Singapore so they may process personal information on our behalf, and we can carry out your requests and use the personal information for the purpose which it was collected. By using this site or otherwise providing Kimberly-Clark with personal information, you agree to us doing such transfers in accordance with this Privacy Policy and applicable data protection laws and regulations.

While your personal information is outside Singapore, it may be accessed by the courts, law enforcement and national security authorities in that country in accordance with its laws. Subject to such lawful access requests, Kimberly-Clark shall endeavor to ensure that anyone processing your personal information outside Singapore is only entitled to process it in accordance with Kimberly-Clark’s instructions.

Can you access personal information that you have submitted to us?

If your personal information changes (such as your address), or if you no longer wish us to keep your personal information on file, please contact us in writing at the details set out below so we can correct, update or remove your records. Where permitted by law, we may charge you a reasonable fee to cover any administrative costs that we may incur in providing personal information to you. If you believe for any reason that we are holding inaccurate or incomplete information about you, you may ask us to correct it.

If you wish to access your personal information or if you have any questions about our Privacy Policy, or any complaint regarding treatment of your privacy by us, please contact:

Personal Data Protection Officer (K-C Consumer)
Kimberly-Clark Singapore Pte. Ltd.
Correspondence Address: 83 Clemenceau Avenue, UE Square
#14-05 Singapore 239920

Singapore.consumer.marketing@kcc.com

Retention of personal information

Kimberly-Clark will retain personal information for as long as it is necessary to fulfill the purposes for which it was collected, the legal or business purposes of Kimberly-Clark, or as required by relevant laws.

When destroying personal information, we will take commercially reasonable and technically possible measures to make the personal information irrecoverable or irreproducible in accordance with the applicable laws.

Security safeguards

Kimberly-Clark will make all reasonable security arrangements to keep your personal information secure, for example technical safeguard like ‘firewalls’.

Children

Children's Privacy is of primary concern to us. We do not knowingly collect personal information from children under 13 years of age unless you provide them to us. If a minor (according to applicable laws) has provided Kimberly-Clark with personal data without parental or guardian consent, the parent or guardian should contact Kimberly-Clark to remove the relevant personal data and unsubscribe the minor.

What if our Privacy Policy Changes?

We will use information in accordance with the Privacy Policy under which the information was collected. If we decide to change our Privacy Policy, we will post those changes on our websites so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.